Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Service Clients
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

Can not login with the several codes you sent me.
I am wondering if it would be possible on search lists you provide to arrange the item...
To my knowledge I have never signed up for ancestry.com yet I keep getting billed. Plea...
My card was charged $**.** and I cancelled the trial on the *rd day within the * day tr...
My name is crystal garcia on Oct * there was money taken from my credit card of **.** f...
I did not receive a free * month membership when I purchased a dna kit and submitted my...
My home page no longer allows me to contact recent DNA relatives by hitting on their ph...
I would like to change credit cards for payment.
I did not get reimbursed $**
I am unable to log in due to the fact that ancestry has my email address wrong. But I a...
I got a charge from you when I know I cancelled my account. The amount of $**.** was ch...
cant get into my acc with my email and i dont get emails to reset my password.. ever si...
PLEASE - Stop the two stripes across the top of any of your pages after we have moved b...
I changed my E-mail address from *****@***.com to *****@***.com and need a new password
How do I find out if any of my family were in salavery
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Service Clients
3 min1470
support@ancestry.com
Service Clients
<88 heures710
Online Help
Service Clients
<81 heures1039

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