Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Service Clients
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
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Recent reasons customers contacted Ancestry.com:

I am unable to make my account private. I chose the privacy feature but nothing appears...
I lost my tree and everything with it
I would appreciate some help.*The following zip code, which is a valid israeli zip code...
I can’t get my dna because it’s on my sons acct he can’t remember the password and pass...
I want to cancel the current charge on my account. My Ancestry profile was renewed and...
I sent in a DNA kit for my mother. I did not want to activate her information with my a...
I canceled my U. S. Discovery Membership on August *, ****. I was charged $** on Augus...
My mom has an account. Mildred Baze, email *****@***.com. I just assisted her in getti...
Apparently my membership, paid for I thought, doesn't match my arthurbolstad site. Can...
Want to speak live agent I don’t want to pay to speak to some one
Delete name from the Internet, totally delete account
I would like to renew subscription
I cancelled my subscription after the free trial and I am still being charged every mon...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Service Clients
3 min1469
support@ancestry.com
Service Clients
<88 heures709
Online Help
Service Clients
<81 heures1038

Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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