Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Service Clients
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I was promised a refund and I do not have it. The reference number for the call on whi...
My mother had a child (a boy) before she married my dad. A *** brother. I’ve been looki...
Had a school project two months back within the two week free trial. Haven’t been on si...
Just a few questions before purchasing
I have tried to sign in to my tree for the last * days, It says due to technical diffic...
My dad has had a stroke. He is in assisted living. He did not make a purchase of...
Ancestory took ** dollars from my checking account that I have no idea what it was for...
I cant get into my account ive talked to two people from ancestry so far. The problem...
I want to cancel my subscription
Want a refund for all charges.
Can you get rid of the hints I would really like to view the images and use the censuse...
I mistakenly ordered two dna kits. They came today. I need a return label to send one back.
Where is my ANCESTRY DNA KIT?!?!
I was billed twice for a DNA kit
Neither my husband or myself signed up for Ancestry.com but yet I saw a almost $** char...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Service Clients
3 min1471
support@ancestry.com
Service Clients
<79 heures711
Online Help
Service Clients
<89 heures1040

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