The best of the 3 ways to get in touch with by GetHuman Phone Number
800-262-3787 · Service Clients
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Recent reasons customers contacted

Need Assistance in changing my subscription.
For the past day or so, when I add information to a record, I can't move the form down...
This is making me ill. Why does it need to be so complicated. For a long time I have...
Got charged **.**$ when I had put my account on pause so I wouldn't be charged. And the...
I’ve been checking to see if you guys have received my test sample because it’s not sho...
I cancelled my membership but was still charged
I put my account on hold and I just got charged. Please help it caused an overdraft to...
Will i get a refund since i canceled my account
Money was taken out and didn't need it to
I have not yet received DNA results. Your timeline shows results by Feb **. I cannot...
Didn’t know I was getting charged *Just wanted my dna kit *I I am trying to get a reimb...
Is it possible to have my old DNA file from a long ago membership uploaded to my activ...
i SIGN INTO MY ANCESTRY Account-------I sign in my password. Ok. A verification code...
I want to keep my account current. and I want to make sure that I have autopay established.
More customer issues

Help me with my issue contact information - compared

Above are our top recommendations for how to contact, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
Service Clients
3 min1507
Service Clients
<92 heures747
Online Help
Service Clients
<85 heures1076

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