Capital One Auto Finance Customer FAQ

Top Answers & How-to Guides

What is Capital One Auto Finance's Phone Number?

The question we are asked most often is about how to talk to Capital One Auto Finance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens to my auto loan if I sell my car?

When a vehicle is sold and there is an outstanding auto loan, the loan must be addressed in a specific manner. Capital One Auto Finance Sellers need to be aware of the loan payoff amount, which can usually be obtained by contacting Capital One Auto Finance or by checking their online account. It is important to note that if the sale price of the car is lower than the remaining loan balance, the seller will be responsible for making up the difference, often referred to as being "underwater" on the loan. Once the loan is paid off, Capital One Auto Finance will release the lien on the vehicle, allowing the new owner to take clear title of the car. If the seller chooses to sell the vehicle privately, it is advisable to have the buyer and lender coordinate to ensure that the payment process runs smoothly and that both parties are protected. To find detailed guidance on this process, sellers might consider looking on the current web page of Capital One Auto Finance for more information....
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Recent Capital One Auto Finance Customer Questions

Can i extend my auto loan payment with capital one

Yes, you may be able to extend your auto loan payment with Capital One. Options for managing your payments can include deferments or loan modifications, which can provide temporary relief. It's important to review your specific loan terms and conditions.
Asked May 27, 2025 10:17 PM

Can i defer my auto loan payment with capital one

You may be able to defer your auto loan payment, but eligibility and terms can vary. It's important to check the specific options available for your loan account. Please refer to the details provided in the payment or account management section on the page you are viewing for more information.
Asked May 27, 2025 10:12 PM

Can i get a letter about the repossession of the Chrysler 300 for OMV

Yes, after your Chrysler 300 is repossessed by Capital One Auto Finance, you can receive a notice that provides information about the repossession. It will also include options available to you, such as how to retrieve your car or how to pay off your loan. You should contact Capital One Auto Finance directly and request this letter if you didn't receive it to ensure all your paperwork is in order.
Asked Mar 20, 2024 7:49 PM

I am an AUTO dealer trying to make a payoff I need the account number

We're sorry, but we can't provide specific account details or facilitate transactions through this platform. It's crucial to maintain respect for customer security and privacy. As a dealer, you should reach out to your customer directly to request any account details necessary. The customer should then authorize this transaction with Capital One Auto Finance. It's vital to ensure that such operations happen via official Capital One channels to maintain the utmost security for customer details.
Asked Mar 13, 2024 5:21 PM

How can I get my title released from lien that Capital One has on an old paid off credit card?

If your auto loan was with Capital One Auto Finance and is now fully paid off, you should receive a release of lien on your title. If you've not received it, contact Capital One Auto Finance directly. They have a team who specializes in lien releases. Please ensure that your payment has cleared and it's been 7 to 10 business days after your final payment to allow time for processing. The specific process may vary state-by-state due to different DMV regulations, so it's also worth checking the requirements of your state. Always remember to communicate clearly with all parties involved to make sure the process goes smoothly.
Asked Feb 22, 2024 3:37 AM

Help me with my Capital One Auto Finance customer service issue

Loan Eligibility and Criteria

What are the eligibility criteria for getting an auto loan with Capital One?

Capital One Auto Finance has established several eligibility criteria for individuals seeking an auto loan. First and foremost, applicants Creditworthiness is another important factor in the eligibility process. Capital One will conduct a credit check to assess the applicant's credit history and score. Generally, a higher credit score can improve an individual's chances of securing favorable loan terms. However, Capital One is known for considering a range of credit profiles, which means that individuals with various credit scores may still find financing options available to them. Additionally, applicants must have a reliable source of income to demonstrate their ability to repay the loan. This can include employment income, self-employment income, or other forms of income, such as Social Security or retirement benefits. Finally, it is important to be applying for a vehicle that meets Capital One's guidelines regarding age and condition. Typically, the vehicle should be a newer model and in good working condition. For specific details and to ensure correctness, individuals are encouraged to visit the official web page of Capital One Auto Finance, where they can find more comprehensive information on the eligibility requirements and loan application process....

What is the minimum and maximum loan amount you can borrow?

Capital One Auto Finance offers a range of loan amounts to cater to various customer needs when financing a vehicle. The minimum loan On the other end of the spectrum, the maximum loan amount can vary significantly based on several factors, including the customer’s creditworthiness, the lender’s assessment of the vehicle being financed, and the applicant's financial profile. Generally, customers can secure financing for amounts that could range up to fifty thousand dollars or more, particularly for higher-end vehicles or trucks. It is important to note that loan amounts are also influenced by factors like the applicant's credit score, income level, and debt-to-income ratio. Therefore, individuals interested in obtaining financing from Capital One Auto Finance should be aware that each application is evaluated on a case-by-case basis. For the most accurate and up-to-date information regarding specific loan amounts, as well as details on eligibility and credit requirements, it is advisable to visit Capital One's official website. There, individuals can find relevant information that pertains to their unique financing needs, including any necessary contact information for further inquiries....

Do I need to have a co-signer for an auto loan?

Whether or not a co-signer is needed for an auto loan through Capital One Auto Finance can depend on several factors. Typically, individuals However, if you have a solid credit score, a reliable income, and a good credit history, you may not need a co-signer at all. It is important for potential borrowers to review their financial situation and credit profile before applying for an auto loan. For specific requirements or guidelines regarding co-signers, it may be helpful to look on the Capital One Auto Finance website for the most accurate and up-to-date information....

Loan Terms and Rates

What is the maximum loan term offered by Capital One Auto Finance?

Capital One Auto Finance typically offers loan terms that can range from 36 to 84 months. The specific maximum loan term available...

How long does it take to get approved for an auto loan?

The approval time for an auto loan through Capital One Auto Finance can vary based on several factors, including the applicant's credit It is also important to note that obtaining a pre-qualification can help expedite the process, as this gives applicants an idea of their potential loan terms without affecting their credit scores. For specific timelines and details, it is advisable to visit the official website of Capital One Auto Finance, where current information about the application process and loan approval timelines can be found....

What is the interest rate offered for auto loans?

The interest rates offered for auto loans by Capital One Auto Finance can vary based on several factors. These factors include the Capital One Auto Finance is known for providing a range of financing options, helping customers find loans that fit their specific needs. The company often provides tools like pre-qualification, which can help potential borrowers understand the rates and terms they might qualify for before formally applying for a loan. For the most accurate and up-to-date interest rate information, it is advisable to visit the official Capital One Auto Finance website. There, users can find information about the current rates, financing options, and any promotions that may be available. This will ensure that prospective borrowers have the most reliable information tailored to their circumstances....

Can I refinance my existing auto loan with Capital One?

Yes, individuals can typically refinance their existing auto loans with Capital One Auto Finance. The refinancing process allows borrowers Capital One offers an online tool that enables prospective customers to see if they prequalify for a new loan with no impact on their credit score. It is advisable to gather all relevant information about the current auto loan and the vehicle to aid in the refinancing decision. Additionally, individuals may find helpful resources and detailed information regarding refinancing options on the official Capital One website. For more specific inquiries, visiting their web page could provide valuable guidance....

Can I pay off my auto loan early?

Yes, it is possible to pay off an auto loan early with Capital One Auto Finance. Typically, there are no prepayment penalties associated...

Can I pay off my auto loan early?

Yes, it is possible to pay off an auto loan early with Capital One Auto Finance. Typically, there are no prepayment penalties associated...

Payment and Management

What happens if I miss a payment on my auto loan?

If a customer misses a payment on their auto loan through Capital One Auto Finance, it can lead to several consequences. Firstly, the If the payment is not made for an extended period, the loan may become delinquent, leading to more serious repercussions, such as repossession of the vehicle. Capital One Auto Finance generally provides options for customers facing temporary financial difficulties, such as payment deferrals or loan modifications. It is essential for customers to refer to their loan agreement or the current Capital One Auto Finance webpage for specific details regarding their situation. Proactively addressing missed payments is crucial in minimizing negative impacts and maintaining a healthy financial standing....

What options do I have if I cannot afford my auto loan payment?

If an individual finds themselves unable to afford their auto loan payment, several options may be available. First, contacting the Another option is to explore the possibility of deferring a payment. Some lenders might allow a borrower to skip a payment or push back the due date, which can provide some short-term relief. However, it is essential to understand any associated fees or increased overall loan cost with deferment plans. A borrower may also consider selling the vehicle. If the car is worth more than the remaining loan balance, selling it can help pay off the loan in full and alleviate financial pressure. In cases where the car's value is less than the loan balance, a borrower might engage in a process known as a "short sale," but this generally requires specific negotiations with the lender. Lastly, downsizing the vehicle could be a practical solution. Trading in a financed vehicle for a more affordable option may help a borrower align their payments with their current financial situation. It is important to approach these options thoughtfully, keeping in mind the potential impact on credit scores and future borrowing capacity. For more information about specific policies and procedures, individuals may want to refer to the current web page for Capital One Auto Finance, as it may provide the most accurate guidance....

Can I change my payment due date with Capital One Auto Finance?

Yes, it is possible to change your payment due date with Capital One Auto Finance. Many borrowers find that adjusting their due date Generally, customers may be required to provide certain information and possibly meet specific criteria as part of the request. It is advisable to check the official Capital One Auto Finance website, as they will have the most accurate and current information regarding the process of modifying your payment due date. There, you can find helpful resources and guidance on how to proceed....

Car Financing Options

Can I finance a used car with Capital One Auto Finance?

Yes, capital one auto finance does offer financing options for used cars. They provide loan options that cater to various needs and Even though specific details may vary based on the vehicle's age, mileage, and the overall value of the car, capital one auto finance seeks to provide competitive interest rates and flexible terms to meet the financing needs of their customers. Applicants will need to provide personal and financial information for the loan application process, which is standard practice in the auto finance industry. It may also be beneficial to research and compare rates before making a decision, ensuring that you choose an option that best fits your budget and financing needs. For more information about specific terms, eligibility criteria, and other details, referring to the current capital one auto finance website can provide valuable insights and updated information....

Does Capital One offer any incentives or discounts for auto loans?

Capital One Auto Finance does not typically advertise specific incentives or discounts for auto loans in the same way some other lenders It is important for potential borrowers to compare the terms and conditions available through Capital One with other lenders to ensure they are obtaining the best possible financing arrangement. Additionally, individuals may have the opportunity to receive special offers or promotions based on their relationship with Capital One or specific vehicle purchase arrangements. To explore any current offerings or to find more detailed information, it is advisable to visit the Capital One Auto Finance website directly. This will provide the most accurate and up-to-date details regarding any incentives or promotional financing rates that may be available at the time....

What information do I need to refinance my auto loan with Capital One?

To refinance an auto loan with Capital One, a borrower will typically need to gather specific information and documentation to facilitate Additionally, personal information is critical. This includes the borrower's Social Security number, driver's license number, and contact details. A complete description of the vehicle may also be required, including its make, model, year, and Vehicle Identification Number (VIN). Credit history will play a significant role, so borrowers should be prepared for a credit check to assess their current financial standing. Income verification is another essential part of the refinancing process. Borrowers may need to provide recent pay stubs, tax returns, or bank statements to demonstrate their ability to make monthly payments. Some borrowers also find it helpful to have information about their insurance coverage available. For a more detailed overview, it is advisable to check Capital One's official website, which provides specific guidelines and requirements for refinancing an auto loan....

How can I check the status of my auto loan application?

To check the status of an auto loan application with Capital One Auto Finance, applicants can visit the official website and utilize...

What happens to my auto loan if I sell my car?

When a vehicle is sold and there is an outstanding auto loan, the loan must be addressed in a specific manner. Capital One Auto Finance Sellers need to be aware of the loan payoff amount, which can usually be obtained by contacting Capital One Auto Finance or by checking their online account. It is important to note that if the sale price of the car is lower than the remaining loan balance, the seller will be responsible for making up the difference, often referred to as being "underwater" on the loan. Once the loan is paid off, Capital One Auto Finance will release the lien on the vehicle, allowing the new owner to take clear title of the car. If the seller chooses to sell the vehicle privately, it is advisable to have the buyer and lender coordinate to ensure that the payment process runs smoothly and that both parties are protected. To find detailed guidance on this process, sellers might consider looking on the current web page of Capital One Auto Finance for more information....
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