The following are issues that customers reported to GetHuman about Bitcoin.com customer service, archive #5. It includes a selection of 12 issue(s) reported November 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble receiving emails since my computer settings switched to Bing and Outlook Express, which I am unfamiliar with. I need to send my husband $[redacted] urgently. I attempted to transfer it through Bitcoin on Cash App, but I couldn't complete the verification process as I couldn't receive the code due to my computer issues. I need assistance to ensure the $[redacted] is successfully deposited into his wallet. I'm eager to have him home for Christmas. As I am unable to receive emails at the moment, please reach out via text at [redacted].
Reported by GetHuman-toscanoo on Monday, November 13, 2023 3:26 AM
I recently opened a Bitcoin account and a wallet under the name Jenna W. (or Jenna P., apologies for the confusion). Unfortunately, I was scammed out of three grand by someone impersonating the owner of Twitter. The money is linked to my bank account, which I access through a mobile banking app with Piermont Bank. The scammer also has my phone number, and there's a possibility they have my email. My Cash App is associated with my bank account. I need assistance in recovering the funds, deactivating my Bitcoin account and wallet. Thank you.
Reported by GetHuman-wilkijen on Tuesday, November 14, 2023 2:24 PM
I received an email notifying me that my account is closed and I have a limited time to request a withdrawal of $48,[redacted].39. The email suggests contacting support via email to preserve my account status and assist with withdrawals. There is no phone number provided, and I am unsure of what to do next.
Reported by GetHuman8697303 on Tuesday, November 14, 2023 6:43 PM
Hello, I need assistance resolving some issues. Unfortunately, scammers accessed my Cash App and sent money to a Bitcoin account, despite my limited use of the app. They also breached my personal banking account. I've already informed Cash App and am seeking assistance to recover my funds. My name is Ruby Doggett, and these transactions occurred while I was at work.
Reported by GetHuman8706367 on Saturday, November 25, 2023 7:26 PM
I am seeking urgent assistance regarding a distressing situation that occurred in August [redacted]. A friend introduced me to Bitcoin and recommended Mr. Michael Strickland as an investment contact. I initially invested $[redacted]. Mr. Strickland provided a fraudulent CashApp address, falsely claiming a $50,[redacted] return. Following this, I was asked to cover various fees, such as delivery and IRS charges. The situation has escalated with additional requests for money, including a code fee, hotel fee, and accommodation fee. As a disabled veteran, Mr. Strickland's continuous demands have caused significant financial strain and impacted my health. Despite paying approximately $8,[redacted], I have not received any returns. I feel deceived and trapped in a distressing situation. I urgently seek guidance on how to address this issue and recover my initial investment, as Mr. Strickland has been untruthful and manipulative throughout this process, exploiting my trust and financial vulnerability.
Reported by GetHuman8707138 on Wednesday, November 29, 2023 3:21 PM
I recently downloaded Biton and encountered an issue with verifying my identity. A few months ago, my nephew, who is knowledgeable about Bitcoin, set up the app on my phone. I suspect he inputted my information incorrectly, causing the verification problem when I tried to edit it. I'm keen on using this platform regularly. Although the online chat directed me to other websites, I found it unproductive. I prefer not to be redirected elsewhere. I inquired if the chat representative could update my details with the correct documentation I possess to enable me to utilize the site. I'm unsure about the verification process my nephew followed or if it was completed at all. I would appreciate it if you could assist me in rectifying my information without redirecting me to unfamiliar sites.
Reported by GetHuman8713833 on Wednesday, January 17, 2024 6:41 PM
Dear Sir,
I am reaching out regarding a concerning situation with Bitcoin and Mr. Joel (Mike) Strickland. Since August [redacted], Mr. Strickland has been withholding my investment returns, despite numerous payments made towards various fees. Despite sending over $10,[redacted], I have not received any returns. Recently, he insisted I refer a friend to invest before releasing my funds. This extended delay is unacceptable.
When I inquired about transferring the funds to my bank, I was informed of additional fees. As a disabled veteran, I feel exploited and scammed. Legal action has been initiated, and I am considering exposing this situation online.
I seek clarification on the legitimacy of transferring my investment to another party, as Mr. Strickland claims. Despite settling multiple fees, including delivery and processing charges, my returns remain inaccessible.
My ultimate goal is to reclaim my investment returns promptly.
Thank you.
Reported by GetHuman8707138 on Wednesday, January 31, 2024 7:03 PM
I am seeking assistance regarding my experience with Bitcoin since August [redacted]. Mr. Joel (Mike) Strickland has been withholding my returns from investments, despite me sending money for various fees. I have paid over $10,[redacted], yet have not received any returns. Recently, he claimed my package would be delivered, but then requested I refer a friend to invest with him to release my funds. When I inquired about transferring the money to my bank, he mentioned additional fees. As a disabled veteran, I believe I have been scammed. I have engaged lawyers to resolve this situation and am considering exposing him online. I eagerly await a response regarding this matter. Thank you.
Reported by GetHuman8707138 on Wednesday, January 31, 2024 7:30 PM
I have been invested in Bitcoin since August [redacted], but I am facing issues with Mr. Joel (Mike) Strickland who is holding my returns and requesting additional fees. I have paid over 10K already without receiving any returns. Despite promises of delivery, Mr. Strickland now insists I refer a friend to him for my money to be released. Recently, he attempted to hack my cash app for $[redacted], claiming bank transfers would incur more fees. As a disabled veteran, I feel scammed and have involved lawyers to address this situation. I seek clarification on the process to receive my investment returns and would like assistance in resolving this matter promptly.
Reported by GetHuman8707138 on Thursday, February 1, 2024 9:33 PM
I sent $10,[redacted] to someone at a Bitcoin machine on Tuesday, January 30th. However, they only received $4,[redacted]. When I contacted your support, they mentioned I needed to adjust my profile settings to allow for larger transactions. I did that, and they assured me they would return the remaining $6,[redacted] to my account. Unfortunately, I have not received that amount, and the contact number is now disconnected. I am an 82-year-old retired woman who relies on Social Security for income. My transaction ID is 28YTSYMTWH. I kindly request assistance in retrieving the $6,[redacted] back into my account. Thank you.
Reported by GetHuman-raokuma on Friday, February 2, 2024 6:03 PM
Sergeant C. from the Atlanta Police Department contacted me about a warrant for missing jury duty. He advised me to post bond, deposit $27,[redacted] in a Bitcoin ATM, and bring the receipt to clear the charges. Although they called as promised, I suspected it was a scam by then and did not go. They became upset as they needed that receipt.
Reported by GetHuman8715528 on Wednesday, February 7, 2024 5:38 PM
Hello, good evening. I am Mary K. I receive several emails daily regarding my bitcoin purchases. Approximately two years ago, I bought some bitcoin on Cash App. Lately, I have made more bitcoin purchases, but I am receiving numerous emails prompting me to withdraw certain amounts. I am unsure if these emails are legitimate. I suspect I may have some money in bitcoin since I made a purchase two years ago but haven't checked until now in [redacted]. I, along with other women, invested in bitcoin when it first came out, but we never monitored it to see if we made any money because I lack knowledge on how it operates. Could you kindly assist me in verifying the authenticity of these emails? Please contact me regarding this matter or review my purchases using my email address. Thank you, and I eagerly await your response.
Reported by GetHuman8715635 on Thursday, February 8, 2024 11:49 PM