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TiVo Customer FAQ

Top Answers & How-to Guides

What is TiVo's Phone Number?

The question we are asked most often is about how to talk to TiVo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I link my TiVo account to my streaming services?

Linking a TiVo account to streaming services is simple and improves content accessibility. First, ensure your TiVo is...
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Recent TiVo Customer Questions

The guide says title not available for all channels.

When your TiVo guide is displaying "Title Not Available" for all channels, it typically indicates that the TiVo device has problems receiving the program data. This might be due to an interrupted or incomplete service connection. Try to manually connect to the TiVo service to download the guide data. If this doesn't work, you may need to restart your TiVo box. If all channels continue to show "Title Not Available" after these steps, there may be an issue with your signal or device that needs professional assistance. We recommend reaching out to TiVo's technical support in such cases.
Asked Mar 28, 2024 1:19 AM

Help me with my TiVo customer service issue

Device Setup and Configuration

How Do I Factory Reset My TiVo?

You can decide to factory reset your TiVo for a wide variety of reasons. When you do, you should first ensure you have tried...
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How do I set up my TiVo device?

Setting up a TiVo device involves connecting it to your TV with an HDMI cable, plugging it into power, and following the...
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How do I link my TiVo account to my streaming services?

Linking a TiVo account to streaming services is simple and improves content accessibility. First, ensure your TiVo is...
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Recording and Playback

How do I transfer recordings from my TiVo to another device?

Transferring recordings from a TiVo device requires considering the specific device and destination. Options include TiVo...
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How do I schedule a recording on my TiVo?

To schedule a recording on a TiVo device, users can browse the guide to select a program and press "Select" for recording...
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How can I find shows and movies to record on TiVo?

TiVo makes it easy to find shows and movies to record through its interface, which includes a detailed programming guide,...
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Device Features

What happens if I lose my TiVo remote control?

If a TiVo remote control is lost, users can utilize the TiVo mobile app available on iOS and Android as an alternative remote....
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Can I watch live TV on my TiVo?

Users can indeed watch live television on TiVo devices, which include built-in tuners for cable or antenna connections. These...
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What is the difference between TiVo Bolt and TiVo Edge?

The TiVo Bolt and TiVo Edge are both advanced DVRs, but the Edge offers higher processing power, a more user-friendly...
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What streaming services are available on TiVo?

TiVo provides a variety of streaming services, including popular platforms like Netflix, Hulu, Amazon Prime Video, and Disney+....
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Troubleshooting

What troubleshooting options are available if my TiVo freezes?

If a TiVo device is freezing, users can try restarting it by unplugging it for about ten seconds. If the issue persists,...
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What troubleshooting steps can I take for my TiVo?

When facing issues with a TiVo device, it is important to check connections, perform a restart, verify internet status, update...
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We look to the TiVo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TiVo issues reported to GetHuman
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