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Sorel Customer FAQ

Top Answers & How-to Guides

What is Sorel's Phone Number?

The question we are asked most often is about how to talk to Sorel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sorel Customer Questions

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Ordering and Shipping

What is the return policy?

Sorel's return policy generally allows items to be returned within thirty days if they are unused and in original packaging....
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How long does shipping take?

Shipping durations for Sorel can differ depending on the selected method and delivery location. Standard shipping in the US...
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Do you offer international shipping?

Sorel does provide international shipping, but details depend on the destination country and local regulations. Customers...
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Can I track my order?

Customers can track their Sorel orders using a tracking link provided in the confirmation email. This link directs to the...
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What payment methods do you accept?

Sorel offers various payment methods to enhance customer convenience, including major credit cards, PayPal, and often gift...
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Can I cancel or change my order after it's been placed?

After placing an order with Sorel, there is a limited time for cancellations or changes as processing starts quickly for prompt...
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Product Information

Are the sizes true to fit?

Sorel aims for consistent sizing across their footwear, but individual fit can vary. While some find their boots true to size,...
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What is the warranty on Sorel products?

Sorel provides a warranty that typically covers manufacturing defects for one year post-purchase, though this may vary based on...
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What are Sorel's most popular product lines?

Sorel is known for quality winter footwear, with popular lines such as the durable Caribou boots, stylish Joan of Arctic...
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What climates are Sorel products suitable for?

Sorel products excel in cold and wet climates, perfect for winter conditions like snow and rain. Many boots have waterproofing,...
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How do I care for and clean my Sorel products?

To care for and clean Sorel products, it is important to follow material-specific instructions. For leather, wipe with a damp...
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Are Sorel products environmentally friendly?

Sorel is dedicated to sustainability and reducing its environmental impact by using more eco-friendly materials and processes....
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Store and Promotions

Do you have a store locator?

Sorel provides a store locator tool on their website, allowing customers to find nearby retail locations. By entering a zip...
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Are gift cards available for purchase?

Sorel does offer gift cards that allow recipients to select their desired footwear or apparel. These cards can usually be...
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Do you offer discounts or promotions?

Sorel does provide occasional discounts and promotions, which can change throughout the year. Checking their website...
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We look to the Sorel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sorel issues reported to GetHuman
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