SHEINFAQ client

If you've placed an order and need to change your shoe size, we recommend acting quickly. If your order hasn’t been processed yet, you might be able to cancel it and place a new one with the correct size. Check your order status to see if the cancellation is possible. If the order has already been processed, you may need to follow the return policy after receiving the item.

To change the address on your orders, you can edit your shipping address before completing your order. If you need to change the address after placing an order, you can contact customer service to see if it can be updated. Please check the link on this page for the most up-to-date contact information.

To find out your payments on SHEIN, you can check your order history in your account. Log in to your SHEIN account and navigate to "My Orders" to view the details of your past purchases, including payment methods and transaction amounts. If you need information about any specific payment, it may be listed in the order confirmation emails you received.

We apologize for the inconvenience with your order. If you received a defective item or the wrong product, you can initiate a return or exchange process for a refund or the correct item. Please follow the return guidelines on the SHEIN website to ensure your return is processed smoothly.

Refunds are typically processed back to the original payment method used for the purchase. If you no longer have access to that card, it is recommended to reach out for assistance. There is a link to the most up-to-date contact information right here on this page.