PrimarkFAQ client

We're sorry to hear about the double charge. If you paid by card, please contact your bank or card provider immediately to inform them of the situation. Simultaneously, reach out to Primark's customer care service so they can investigate from their end. Sadly, as per Primark's policy, a receipt is required for all refunds and exchanges. However, if the issue is a double charge rather than dissatisfaction with the goods, they may be able to process the refund differently. Please note that it is crucial to contact the appropriate entities as soon as possible to rectify the issue promptly.

Yes, you can return the suitcase, but bear in mind that without a receipt, refunds can be a bit tricky at Primark. Usually, the store may offer an exchange or a refund to a gift card instead of the original form of payment. We recommend bringing the product and any other proof of purchase you may have (like a bank statement) to your local Primark. Your complaint will be evaluated and the store will decide how best to resolve the situation based on your case and their return policy. Please note that damaged items due to misuse or wear and tear are usually not covered by return policies.