OncorFAQ client

To contact a real person in customer service, you can use the provided contact information located right here on this page. We maintain this information to ensure you have the most up-to-date methods of connecting with customer service whenever you need assistance.

For the most accurate and up-to-date customer service contact information for Oncor, please refer to the contact details available on this page. Oncor has several methods of communication to speak directly with a customer service representative, depending on the issue at hand. This information can typically be located under the 'Contact Us' section. Remember, it's important to be ready with all the relevant information about your issue to expedite the process.

Yes, Oncor is responsible for maintaining the safety and reliability of the power lines, which includes trimming trees and branches that could interfere with these lines. Therefore, if you see tree limbs growing into the electrical poles and wires, you should report it to Oncor. They have trained professionals to handle tree pruning near power lines, ensuring it's done safely without causing disruption to the service. Do not attempt to cut these branches or trees yourself as it is dangerous due to the proximity to live power lines.