This sounds like it might be a device-specific issue, rather than a problem with O2 Mobile's service. However, you may try some general fixes. Start by confirming your mobile data is active and that you have enough data allowance. Next, check if the hotspot is activated in your iPhone's settings. If it is and you're still having issues, try resetting network settings on both your iPhone and iPad through Settings > General > Reset > Reset Network Settings. Be aware that this will also remove your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Then, try reconnecting the devices. If the problem persists, it might be best to contact Apple support or take your devices to a nearby Apple store.
Asked Apr 29, 2024 11:12 AM