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FAFSA Customer FAQ

Top Answers & How-to Guides

What is FAFSA's Phone Number?

The question we are asked most often is about how to talk to FAFSA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access with FAFSA?

Your FAFSA account has important information that impacts your future. If you cannot access your FAFSA account, follow these outlined...

What if I forgot my FAFSA PIN?

If someone has forgotten their FAFSA Personal Identification Number, commonly known as a PIN, there are steps they can take to recover...
Ask any question you have about FAFSA customer service, get an answer now.

Recent FAFSA Customer Questions

FAFSA site is not allowing us to provide the required "parent signature." There is no prompt under "my activity" as the email instructions state.

Ensure that both parent and student have created FSA IDs. Double-check that all required fields in the application are complete. Try clearing your browser's cache or using a different browser. If the issue persists, use a different device to attempt the signature.
Asked Aug 12, 2024 12:03 AM

When I try to log in it says my social security number is wrong

If your login attempt on FAFSA indicates that your Social Security Number (SSN) is wrong, double-check to make sure you're entering it correctly. It's a common mistake to input an incorrect SSN. If you've confirmed that the number is correct yet the issue persists, your SSN might not yet be in the FAFSA system, or there could be a mismatch between the information you're entering and what is on the file. Please provide exactly the same information you provided while initially applying for FAFSA to avoid any discrepancies. In such scenarios, you need to resolve the issue directly with FAFSA's support.
Asked Jun 15, 2024 5:55 PM

How do i enter a second child on fafsa

Each individual child needs to fill out their own FAFSA form. If you have more than one child attending college, you cannot include them both on the same FAFSA form. Each student must complete his or her own form using their unique identifiers and information. While the process may feel redundant because you'll likely provide much of the same parental information on each form, it's necessary for the Department of Education to accurately issue need-based financial aid.
Asked May 1, 2024 1:50 AM

WHAT HAPPENS IF A STUDENT CHANGES SCHOOLS AFTER ENROLLMENT

If a student changes schools after enrollment, they will need to add the new school to their FAFSA. To do this, they will log in to their FAFSA account, select the "Add or Delete a School Code" option, and provide the new school's Federal School Code. After adding the new school, they need to submit their updated FAFSA information. The new school will then have access to the student's FAFSA data and can determine the student's financial aid package. Note that financial aid may vary as it depends on the school's cost of attendance.
Asked Apr 24, 2024 6:02 PM

I did not enter the correct year IRS information for the FAFSA

If you've entered incorrect IRS information on your FAFSA, you can correct your mistakes. Log in to your FAFSA form and select "Make FAFSA Corrections." Go to the financial information section and update your answers, pulling in the correct tax information using the IRS Data Retrieval Tool if possible. Afterwards, you must sign and submit your FAFSA again. Please ensure to correct your information as soon as possible, because inaccurate information can delay your financial aid process.
Asked Mar 13, 2024 12:54 AM

Help me with my FAFSA customer service issue

Account Recovery

How Do I Recover My Account Access with FAFSA?

Your FAFSA account has important information that impacts your future. If you cannot access your FAFSA account, follow these outlined...

What if I forgot my FAFSA PIN?

If someone has forgotten their FAFSA Personal Identification Number, commonly known as a PIN, there are steps they can take to recover...

Application Process

What is the deadline for submitting the FAFSA form?

The deadline for submitting the FAFSA form can vary depending on whether the applicant is applying for federal aid, state aid, or institutional...

Can I submit the FAFSA before completing my taxes?

Yes, it is possible to submit the Free Application for Federal Student Aid, commonly known as FAFSA, before completing your taxes. Submitting your FAFSA early can be beneficial, as it may increase your chances of securing financial aid, as some funding is awarded on a first-come, first-served basis. Applicants are encouraged to check the FAFSA deadlines for their state and specific schools to ensure timely submission. For detailed information and guidance, individuals may find it useful to visit the official studentaid.gov website....

Can I make corrections to my FAFSA after submitting it?

Yes, it is possible to make corrections to a submitted FAFSA application. After the application has been processed, a student can access...

What happens if I miss the FAFSA deadline?

If an individual misses the FAFSA deadline, it can have significant implications for their eligibility to receive federal financial While it might still be possible to complete the FAFSA after the official deadline, doing so may limit the types of financial aid available. In many cases, only certain types of federal loans may remain accessible. Moreover, some institutions may have their own financial aid deadlines that are prior to the federal deadline, which means that funding may not be available through those avenues if the application is submitted late. For individuals who are concerned about deadlines or their specific situation, it may be helpful to refer to the official studentaid.gov website for detailed information about deadlines for federal and state aid, as well as any available resources that could assist in navigating financial aid processes. It is always advisable to be proactive in addressing any concerns related to aid applications....

Do I need to reapply for FAFSA every year?

Yes, it is necessary to reapply for the FAFSA every year to continue receiving financial aid for college. The FAFSA, or Free Application The FAFSA application period typically opens on October 1 for the following academic year, and students are encouraged to apply as early as possible to maximize their chances of receiving aid. It is important to stay informed about deadlines and requirements, as they may change from year to year. For the most accurate and up-to-date information regarding the FAFSA process, the official website at studentaid.gov provides comprehensive resources....

How long does it take to process a FAFSA application?

The processing time for a FAFSA application can vary based on several factors, including how the application is submitted and whether It is also important to note that once the FAFSA application is processed, the student will receive a Student Aid Report, which summarizes the information provided and the expected family contribution. Any corrections or updates made to the application can also impact processing time, as the FAFSA will need to be re-evaluated. Students should keep in mind deadlines for financial aid applications, which can affect eligibility for certain types of aid. For up-to-date information and specific timelines, checking the current web page for FAFSA resources can be quite helpful....

How do I check the status of my FAFSA application?

To check the status of a FAFSA application, an individual should visit the studentaid.gov website, where they can log in to their FAFSA...

How do I add or remove colleges from my FAFSA?

To add or remove colleges from the FAFSA, one must log in to the FAFSA website using their FSA ID. Once logged in, the individual can When adding a college, it is essential to include the full name of the institution and select it from the provided list to ensure accuracy. Conversely, if a college needs to be removed, simply select the option to delete that specific institution from the list. After making any changes, it is crucial to save the updates and be sure to submit the modified FAFSA form to ensure that the selected colleges receive the updated information. For the latest details on managing college selections, it may be helpful to check the current web page for guidance....

Financial Information

How is the Expected Family Contribution (EFC) calculated?

The Expected Family Contribution, or EFC, is a vital figure in determining a student's financial aid eligibility for college and is To determine the EFC, certain formulas are used, which factor in the family's income, both taxed and untaxed, along with assets such as savings accounts, stocks, and real estate. The calculation also considers the number of family members who will be attending college during the academic year. Notably, this means that the costs and contributions are divided by the number of students, potentially lowering the EFC for each individual. The EFC is further categorized into two components: the Parent Contribution and the Student Contribution. The Parent Contribution is calculated primarily on the parents’ income and assets, while the Student Contribution is based on the student's income and assets. The U.S. Department of Education utilizes this calculated EFC to determine the amount of financial aid a student may receive. It is essential to understand that a lower EFC often qualifies students for more need-based aid, including federal grants and loans. For more detailed information about the calculations and any updates relevant to the EFC, interested individuals can visit studentaid.gov to explore the current resources and guidelines....

What resources are available for FAFSA assistance?

There are numerous resources available for individuals seeking assistance with the Free Application for Federal Student Aid, commonly In addition to the website, there are several tools available to help users navigate the FAFSA application. The FAFSA form itself can be completed online, and there is also a mobile app that allows users to apply through their smartphones or tablets. This app facilitates easier access to financial aid information and helps streamline the application process. Another valuable resource includes financial aid offices at educational institutions. These offices often hold workshops, provide one-on-one counseling, and offer resources specifically tailored to help students and families understand the FAFSA process. Many non-profit organizations and community groups also provide workshops and individualized support in completing FAFSA applications. Lastly, state education agencies may offer resources and assistance as well. They often provide information on state-specific financial aid programs and guidance on how to access them. For the most current information, users may want to visit the appropriate sections on the official FAFSA or student aid websites. Overall, there are plenty of resources to guide individuals through the FAFSA process and help them secure the financial support they need for their education....

Eligibility and Requirements

Can undocumented students apply for FAFSA?

Undocumented students are not eligible to apply for federal financial aid through the FAFSA process. The Free Application for Federal These programs vary from state to state, and it is essential for students to research the specific regulations and opportunities available in their state or at their institution. Many states have enacted laws that allow undocumented students to pay in-state tuition or access state financial aid programs, so it may be beneficial for students to check the resources provided by their state’s higher education agency. Furthermore, information on financial aid eligibility and resources can typically be found on the current web page of the U.S. Department of Education or through state educational websites dedicated to helping students navigate financial aid opportunities....

What types of financial aid are available through FAFSA?

FAFSA, which stands for the Free Application for Federal Student Aid, offers a variety of financial aid options for eligible students Federal grants are funds that do not require repayment and are typically awarded based on financial need. The most commonly known federal grant is the Pell Grant, which is available to undergraduate students who demonstrate exceptional financial need. There are also other types of grants, such as the Federal Supplemental Educational Opportunity Grant, which is awarded to students with the greatest financial need. Federal loans, on the other hand, must be repaid with interest. These loans can be categorized into subsidized and unsubsidized loans. Subsidized loans are based on financial need, and the U.S. Department of Education pays the interest while the student is enrolled at least half-time. Unsubsidized loans are not based on financial need, and interest begins to accrue as soon as the loan is disbursed. The work-study program allows students to earn part of their financial aid through part-time employment while attending school. This program encourages community service work and allows students to gain valuable experience in their field of study. In addition to these federal options, some states and colleges may offer their own financial aid programs, which could include additional grants, scholarships, or loans. It is always best for students and families to check the financial aid resources on the official studentaid.gov website for the most up-to-date information and details about the application process....

Can I use estimated income information on the FAFSA?

Yes, individuals can use estimated income information when completing the FAFSA form. It is important to remember that FAFSA allows...

Can I use FAFSA to pay for graduate school?

Yes, the Free Application for Federal Student Aid, commonly known as FAFSA, can indeed be used to help pay for graduate school. Students Graduate students are eligible for federal Direct Unsubsidized Loans and, in some cases, Direct PLUS Loans, which allow students to borrow amounts necessary to cover educational expenses beyond other aids. The specific financial aid opportunities available depend on the individual's circumstances, the program, and the institution attended. It is important for prospective graduate students to complete the FAFSA as early as possible to increase their chances of receiving financial aid. For additional information on eligibility and application processes, individuals may want to explore the official FAFSA website or studentaid.gov to find specific guidance tailored to their situation....

Can I use FAFSA to study abroad?

Yes, the FAFSA application can be utilized for studying abroad, as long as the program is affiliated with an eligible institution that It is important for students to ensure that the programs they are considering are eligible and to confirm the specific financial aid options available for their chosen study abroad program. The financial aid office at the home institution can provide detailed information on how students may use their FAFSA benefits in conjunction with studying abroad. Additionally, the official website of FAFSA or studentaid.gov can offer relevant resources and guidance on this topic, including eligibility questions and application procedures....

Can I appeal my EFC if I think it's incorrect?

The Expected Family Contribution, or EFC, is determined using the financial information provided on the Free Application for Federal If the individual finds a specific error, they can correct their FAFSA application online through the Federal Student Aid website. This process involves logging into the FAFSA profile and making the necessary adjustments to financial data or other relevant fields. In addition, individuals who experience significant changes in financial circumstances, such as loss of income, medical expenses, or other unusual situations, may request a professional judgment review from their college's financial aid office. This request allows the financial aid administrator to reassess the student's aid eligibility based on the new financial information. It is important to note that the appeal process is specific to each institution, and the financial aid office can provide guidance on documentation requirements and the steps to take. Individuals are encouraged to check the current web page for detailed information and resources related to their specific situations and institutions....
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