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Dover Saddlery, Inc. Customer FAQ

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What is Dover Saddlery, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Dover Saddlery, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Ordering Information

How do I place an order?

To order from Dover Saddlery, visit their website and browse their equestrian products. Select your desired items, add them to...
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How do I apply a promo code to my order?

To use a promo code at Dover Saddlery, enter it in the "Promo Code" box during checkout. Ensure the code is entered exactly as...
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Can I cancel or modify my order after it has been placed?

Dover Saddlery allows cancellations or modifications depending on the order status. If not yet processed, there may be a chance...
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Payment and Shipping

What payment options are available?

Dover Saddlery, Inc. provides multiple payment methods including major credit cards and possibly PayPal. Some locations might...
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Can I track my order?

Dover Saddlery, Inc. allows customers to easily track their orders through a confirmation email containing a tracking number....
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Do you offer international shipping?

Dover Saddlery, Inc. generally provides international shipping to various countries, allowing overseas customers to purchase...
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Returns and Policies

What is your return policy?

Dover Saddlery, Inc. offers a customer-friendly return policy that allows returns within about thirty days if items are unused...
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What is your privacy policy?

Dover Saddlery, Inc. has a detailed privacy policy to protect customers' personal information during online shopping. It...
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What is your warranty policy for products?

Dover Saddlery, Inc. values product quality and has a warranty policy offering satisfaction guarantees for most items and...
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Products and Rewards

What is the sizing guide for your products?

Dover Saddlery, Inc. offers a detailed sizing guide for their wide range of products, which varies by item type. This guide,...
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Are gift cards available for purchase?

Dover Saddlery offers gift cards that can be conveniently purchased online in various amounts, suitable for equestrian gifts....
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Do you have a rewards program?

Dover Saddlery, Inc. offers a loyalty program called the Dover Rewards Program, allowing customers to earn points for...
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