BanamexFAQ client

Unfortunately, in order to speak with a customer service representative over the phone at Banamex, you typically need your card number for verification purposes. However, you can still seek assistance through other options. You can visit a local Banamex branch to speak with a representative in person, or you can use the online chat function on Banamex's website and ask your questions there. Bear in mind that personal account details need to be confidential and if you've lost all account details, it's recommended to visit the branch to prove your identity in a secure way. If you are not an account holder and are seeking general information about Banamex's products or services, you can explore their website for the information.