Airtel GhanaFAQ client

To reverse a transaction made to a wrong number, you would typically need to contact Airtel Ghana's customer support for assistance. There is a link to the most up-to-date contact information right here on this page that you are viewing.

Yes, you can reactivate a deactivated SIM card with Airtel Ghana, provided it has been deactivated within a certain period. You may need to follow specific procedures to complete the reactivation. For the most accurate information, please refer to the guidelines available on the Airtel Ghana platform.

If your SIM has completely lost signal, try the following steps: First, restart your device to refresh the network connection. Ensure that your SIM card is properly inserted and free from damage. Check if the issue persists in another device to rule out a device-related problem. Additionally, verify if your account is active and hasn't been suspended for any reason. If these steps do not resolve the issue, consider visiting a nearby Airtel store or authorized retailer for assistance with your SIM card.

If you've forgotten your Airtel PIN, you can reset it by using the "Forgot PIN" option on your Airtel Money app or by dialing the relevant USSD code provided by Airtel Ghana. Follow the instructions to reset your PIN securely.

To resolve the issue of not receiving OTP codes on your phone, ensure your phone number is correctly registered with the service you're trying to access. Check if your phone has network coverage and if message-in settings are adjusted properly. Also, confirm that you have not blocked the number sending the OTP and that your message inbox is not full. If the problem persists, you may need to restart your phone or reset network settings.