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AXS Tickets Customer FAQ

Top Answers & How-to Guides

How do I Contact AXS Tickets Customer Service?

The question we are asked most often is about how to talk to AXS Tickets customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I forgot my password for AXS Tickets?

If a user forgets their password for AXS Tickets, they can easily reset it by navigating to the login page of the AXS website or mobile...

Can I change the date or time of my AXS Tickets purchase?

Typically, once a purchase is made through AXS Tickets, the date and time of the event cannot be changed. AXS operates on a firm policy...
Ask any question you have about AXS Tickets customer service, get an answer now.

Recent AXS Tickets Customer Questions

The tickets are for Pulp at Utilita Arena in Birmingham. I ordered and paid for them in February but never received a confirmation email. I have definitely paid for them but cannot get the tickets

If you ordered tickets for an event but did not receive a confirmation email, check your spam or junk folder for any missed communications. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue.
Asked Jun 17, 2025 8:50 AM

The app is not enabling me to sell my tickets

If the app is not allowing you to sell your tickets, ensure you are using the latest version of the app and that you are logged into your account. Check if your tickets are eligible for resale, as certain tickets may not be transferable. If the issue persists, try restarting the app or your device.
Asked May 7, 2025 8:03 PM

How do I change the email my season tickets are attached to? My current email is being deactivated by my school

To change the email associated with your season tickets, log into your AXS account, navigate to your account settings or profile, and look for the option to edit your email address. Follow the prompts to update your email to a new one. If you encounter any issues, please refer to the resources available on this page for the most up-to-date contact information.
Asked Apr 29, 2025 4:30 PM

Get a refund on insured tickets

If you've purchased ticket insurance and need a refund, you'll need to reach out to the insurance provider directly. AXS doesn't handle insurance refunds because the policies are covered by a third party provider. To request a refund, locate the provider's contact information on your insurance policy and follow their process. Please remember to have your policy details and ticket information ready when you reach out to them. However, please note that refunds are subject to the terms and conditions of your insurance policy.
Asked Jun 14, 2024 5:44 PM

Purchased tickets under the wrong email

If you accidentally purchased tickets using the wrong email address, you should be able to correct this issue. Please log into your AXS account and check your account settings. There, you should be able to change the email address associated with your account. However, if the tickets have already been sent to the wrong email, we advise reaching out directly to the AXS customer support to address the situation. There is a link to the most up-to-date contact information right here on this page. Please remember that ticket purchases are non-transferrable and any changes must be done by the original ticket purchaser.
Asked Jun 13, 2024 1:34 AM

Help me with my AXS Tickets customer service issue

Ticket Management

How Do I Find My Tickets on AXS Tickets?

If you need help with finding your AXS ticket, you may need to contact the support team for help by following these helpful tips.

Can I transfer my AXS Tickets to someone else?

Yes, AXS Tickets does allow users to transfer their tickets to another person, making it convenient for those who are unable to attend You will need to provide the recipient's email address so that they can receive the transfer. It is important to know that the recipient will need to create an AXS account if they do not already have one in order to accept the transferred tickets. Do keep in mind that certain events may have specific conditions when it comes to ticket transfers. Therefore, it is advisable for users to review the ticket policies for the event in question to understand any restrictions that may apply. For the most accurate and up-to-date information, users can refer to the website where they will find details on how to complete the ticket transfer process....

Can I sell my AXS Tickets to someone else?

Yes, you can sell your AXS Tickets to someone else, provided that the tickets are eligible for transfer or resale. AXS Tickets has It is worth noting that not all tickets may be eligible for resale or transfer, so it is advisable to check the terms and conditions specific to your ticket purchase. Additionally, if you are considering using a third-party platform for resale, it is important to verify its legitimacy to avoid scams or fraudulent transactions. Before proceeding, it may be beneficial to visit the AXS website for more detailed information on ticket selling and transferring options. The website may also provide guidance on any fees or guidelines that may apply to the resale process....

How do I access my tickets on the AXS app?

To access tickets on the AXS app, a user should first ensure that they have downloaded the application from their device's app store....

Refund and Cancellations

Are AXS Tickets refundable?

AXS Tickets typically follows a policy that tickets are non-refundable, meaning that once a purchase is made, the buyer cannot obtain In some cases, if an event is canceled or rescheduled, AXS may offer a refund or exchange depending on the circumstances surrounding the event. Therefore, it is crucial for ticket holders to stay informed about updates related to their purchased events. When considering a ticket purchase, buyers are encouraged to ensure they are fully aware of the event details, including date, time, and venue, to avoid any potential issues since there are generally no opportunities for refunds or exchanges once a purchase has been completed. If a ticket holder believes that they have a special circumstance that warrants a review for a refund, they might explore the available options by checking for support information on the current AXS website. Overall, understanding the policies beforehand can help prevent disappointment later on....

What should I do if my event is canceled?

If an event is canceled, it is important for ticket holders to understand the policies and procedures that AXS Tickets has in place The first step is to check your email for any notifications from AXS about the cancellation. This communication usually contains important information regarding refunds or exchanges. If you purchased tickets through AXS, you might find that your tickets will be automatically refunded to the original payment method used at the time of purchase. It is also advisable to log into your AXS account, if you have one, to check for updates and to see if there are any prompts regarding refunds for the canceled event. If you used an AXS Mobile App to purchase your tickets, you should similarly check for notifications within the app. In cases where ticket holders do not receive an email or are looking for specific details regarding the cancellation, they can refer to the AXS website for more information. The current web page may provide additional guidance on the cancellation policy and any other actions ticket holders may need to take. Overall, staying informed through official communications from AXS is key to navigating the cancellation process efficiently....

What is the refund policy for AXS Tickets in case of a rescheduled event?

AXS Tickets has specific policies in place regarding refunds for rescheduled events. Generally, if an event is rescheduled, the tickets However, in certain situations, attendees may find themselves unable to attend the rescheduled date due to scheduling conflicts or other reasons. AXS Tickets may allow for a refund or offer options to exchange tickets depending on the circumstances surrounding the rescheduling. It is important for ticket holders to check the terms and conditions presented at the time of purchase as well as any communications from AXS Tickets regarding the rescheduled event. To stay informed about the latest updates, ticket holders should regularly monitor the AXS website or the event's specific page, as this may provide more detailed information regarding refunds or any related policies. In addition, if ticket holders are seeking more personalized assistance or have specific questions about their refund eligibility, they are encouraged to look for contact information on the current AXS webpage, where they can find the appropriate resources for assistance....

Payment and Fees

What forms of payment does AXS Tickets accept?

AXS Tickets accepts a variety of payment methods to accommodate the preferences of its users. Generally, customers can use major credit...

Are there any additional fees when purchasing tickets from AXS?

When purchasing tickets from AXS, there may be additional fees that apply beyond the ticket price itself. These fees can vary based It is advisable for customers to review the total price breakdown provided at checkout to fully understand the fees associated with their ticket purchase. For the most current information regarding any additional fees when purchasing tickets, it is a good idea to check the AXS website directly, where details will be clearly outlined for each event. This way, customers can have transparency regarding the total cost they will be paying....

Event Entry and Restrictions

Can I use my mobile phone to enter an event with AXS Tickets?

Yes, you can use your mobile phone to enter an event with AXS Tickets. AXS offers a mobile ticketing option, which allows you to conveniently...

Are there age restrictions for certain events on AXS Tickets?

AXS Tickets operates in conjunction with various venues and event organizers, which means that age restrictions can vary depending...

Account Management

What if I forgot my password for AXS Tickets?

If a user forgets their password for AXS Tickets, they can easily reset it by navigating to the login page of the AXS website or mobile...

Can I change the date or time of my AXS Tickets purchase?

Typically, once a purchase is made through AXS Tickets, the date and time of the event cannot be changed. AXS operates on a firm policy...
We look to the AXS Tickets issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AXS Tickets issues reported to GetHuman
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