Toll-free·Calls Customer Service·Most popular US Postal Service number
Q:How do I get a live human at US Postal Service?
A:For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
Q:Does US Postal Service offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8:30pm, Sat 8am-6pm EST.The least busy day is Saturday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 23 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
Toll-free · Keep pressing 0 Or keep saying "Complaint" · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
Toll-free · Press 2, then say "customer service" until transferred, then "No". · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
Toll-free · Follow the prompts for the Accounting Help Desk · To track a package, please call 1-800-USPS. Postal employee, press 1. Past employee, press 2. Suppliers, press 3. All others, press 4, or say "customer."
Toll-free · Direct to a human · Hold the line until a representative picks up.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this US Postal Service phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
Here is how our research team describes the way the US Postal Service phone system greets you: To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
Below are some clips we've found from US Postal Service's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Multiple severe weather events are impacting the processing, transportation, and delivery of mail and packages across the United States.
Due to these weather events, please allow us additional time for final delivery of your item.
We are currently experiencing higher than expected call volumes, and wait time to speak to an agent may be longer than normal.
We apologize for any inconvenience and invite you to use our self-service options here or on u s p s dot com.
Service alerts.
For free at home COVID nineteen tests information, press one."
Excerpt from a call with US Postal Service
Wednesday, January 24, 2024 1:19 AM
They may ask you to enter information with the dial pad
"Thank you for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Please stay on the line at the end of this call to take a short survey about your phone experience.
At any time during this call, you can return to the main menu by saying main menu, To track the status of a package, report a package delivery issue, inquire about the status of a package service request, or schedule a redelivery.
Say package, To order stamps or check stamps order status, say stamps.
For daily mail services, including delivery, mail pickup, change of address, hold mail, or to inquire about the status of a mail service request, same mail, For pricing sure.
Tracking a package.
To get started, we'll need a valid tracking number, a redelivery number, or a service request number.
If you are calling from a smartphone, it might be easier to use our mobile feature where you can see and enter your number."
Excerpt from a call with US Postal Service
Saturday, April 13, 2024 5:14 PM
What are the hours and when should I call?
US Postal Service operates the call center for this 800-275-8777 phone number Mon-Fri 8am-8:30pm, Sat 8am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,031 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Postal Service phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Postal Service staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Postal Service is Saturday.The most busy day to call is Tuesday, which averages 134% more phone calls by comparison.Again, this is based on a sample of 1,031 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call US Postal Service is Friday.
Why call this US Postal Service number?
Below is a sample of recent calls to US Postal Service, and their purpose. Are any of these similar to the reason you are trying to call?
Package interception inquiry: "I am calling regarding a package that I had intercepted and I don't know if what I did wrong or right."
- From a call lasting 17m 6s , Apr 12, 2024 12:02 PM
Package delivery inquiry: "I thought my DHL package was supposed to be delivered today, can I pick it up in Shreveport?"
- From a call lasting 24m 4s , Apr 11, 2024 4:34 PM
Inquiry about returned package: "I just wanna understand why it didn't make it past Chicago."
- From a call lasting 44m 48s , Apr 6, 2024 1:19 PM
Package delivered to wrong address: "My package from China was supposed to go to New York but ended up in a parcel locker in Hawaii."
- From a call lasting 43m 16s , Apr 2, 2024 2:31 PM
Issue with package delivery: "Both of my packages were supposed to be delivered to my house but ended up at the post office, and I didn't receive any notification or key for parcel lockers."
- From a call lasting 33m 34s , Apr 1, 2024 12:25 PM
Tracking package inquiry: "I ordered a package from a company called Great Maths and the tracking has been bouncing around facilities for weeks, need it urgently."
- From a call lasting 33m 15s , Mar 28, 2024 2:34 PM
Package delivered to wrong address: "I had a package delivered to the wrong address and I need help locating it."
- From a call lasting 36m 43s , Mar 27, 2024 4:49 PM
Tracking inquiry for packages: "I left two packages in the drop box but tracking still shows pre-shipment, wanted to make sure I didn't mess up."
- From a call lasting 23m 10s , Mar 12, 2024 12:24 PM
Redelivery request without tracking: "I need my package redelivered but I don't have a tracking number because the postal service person didn't take a picture of the label."
- From a call lasting 12m 43s , Mar 6, 2024 12:20 AM
Package inquiry: "I'm unsure about our package and not sure who to call because it's currently being shipped by a partner."
- From a call lasting 12m 43s , Mar 5, 2024 7:52 PM
Upon calling the United States Post Office for support, customers are directed to press 1 for Spanish assistance or 2 to hear the privacy policy recording. Otherwise, calls can remain on the line for support from a customer care agent. Before callers reach a menu of options, an automated system begins with a message stating that all US residential households are eligible to submit an order for free at-home rapid Covid-19 tests to be mailed out to them.
Since I was calling to get information about delivery options, I bypassed the test information and waited to hear the automated menu. The first options listed are customers' priority issues for calling including package delivery problems and weather-related hindrances to receiving mail. If this is not what you need, you’ll have to stay on the line for more options or to speak with a representative.
After hearing menu prompts, callers must say the word that matches their specific need such as ‘package’ to determine the status of packages based on a tracking or confirmation number, ‘mail’ to seek help with any delivery service problems and/or to halt mail service, ‘stamps’ to purchase stamps or ‘other’ for anything else not listed. I noticed the automated system is highly sensitive and picks up any background noise so be sure to find a quiet space to call. You can return to the main menu at anytime by saying ‘main menu.’
I attempted to bypass the menu and speak directly with a customer service agent by saying the word ‘agent.’ However, I was still directed to the automated menu until I said the word for what I needed. Unfortunately, this didn’t take me to a representative. I was on the phone for several minutes trying to reach someone to speak with, however I could not progress without a confirmation or tracking ID number. This was not a convenient use of my time.
If you do call after hours, when the system says no live agent is available, you can access a limited range of options over the phone such as buying stamps, checking the status of mail or verifying local branch hours and locations. The automated service does direct callers to the post office’s website for services such as tracking packages with an ID, placing a mail hold, changing your address or a variety of other choices for residents or businesses.
I found the lack of attainable help on the phone to be frustrating and believe accessing the website is a more efficient use of time. In addition, the website offers online forms for filing a claim due to lost, missing or damaged mail as well as an option to email the customer care center. Perhaps visiting your local post office branch to speak with someone in person is another way to seek help or address issues unanswered online.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact US Postal Service Customer Service
There are of course other ways to contact US Postal Service customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and US Postal Service will reply our your email.
US Postal Service, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of US Postal Service, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- US Postal Service customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Postal Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Postal Service agent. This phone number is US Postal Service's best phone number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge and other customer service issues. The US Postal Service call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm ET according to customers. In total, US Postal Service has 6 phone numbers. It's not always clear what is the best way to talk to US Postal Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Postal Service. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Postal Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
