Family Mobile Phone Number

Call Family Mobile customer service faster with GetHuman

  • Calls Family Mobile's Customer Service department
  • The average hold time is 11m
  • Hours are 6am-9pm PST
  • The best time to call is 8:00am
  • Popular issues for this call center: Complaint, Account issue, Billing issue, Technical or service issue, and Change or cancel service.
  • Reach a live Family Mobile agent: Press 0 then 3 then 0 OR Press 1 then 4 then 4

What to expect when you call

Heard when the phone system first answers
"Thank you for calling. This call may be recorded for quality assurance. For straight talk, press one. For trach phone, press two. For net ten, press three."
Excerpt from a call with Family Mobile
Wednesday, January 3, 2024 10:19 PM
They may ask you to say or enter information
"Thank you for calling. This call may be recorded for quality assurance.
To transfer your phone number, press two.
To add a line Please say or enter the number you want to transfer."
Excerpt from a call with Family Mobile
Saturday, March 2, 2024 10:02 PM
The first phone menu
"Thank you for calling. This call may be recorded for quality assurance.
For straight talk, press one.
For TracFone, press two.
For net ten, press three.
For simple mobile, press four.
For go smart mobile, press five.
For Walmart Family Mobile, press six."
Excerpt from a call with Family Mobile
Friday, March 22, 2024 3:51 AM
After you press 2
"For simple mo to activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."
Excerpt from a call with Family Mobile
Saturday, March 2, 2024 8:08 AM
After you press 4
"To activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Tuesday, February 27, 2024 1:19 PM
After you press 5
"To activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."
Excerpt from a call with Family Mobile
Friday, March 22, 2024 3:51 AM
After you press 6
"To repeat these options, press zero.
For Telcel, To activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Sunday, March 24, 2024 12:22 PM

Family Mobile Customer Phone Number 877-760-8760 - Stats

Phone number to dial877-760-8760
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours6am-9pm PST
Best time to dial8:00am
Average wait11 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication74%
Quality of help71%
Customer votes3,615
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Family Mobile's Best Toll-Free/800 Customer Phone Number

This is Family Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Mobile agent. This phone number is Family Mobile's Best Phone Number because 27,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-760-8760 include Complaint, Account issue, Billing issue, Technical or service issue, Change or cancel service and other customer service issues. The Family Mobile call center that you call into has employees from India, Philippines, California and is open 6am-9pm PST according to customers. In total, Family Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Family Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Family Mobile - by phone or otherwise

While 877-760-8760 is Family Mobile's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Family Mobile customers, is by calling their 877-440-9758 phone number for their Member Services department. Besides calling, the next favorite option for customers looking for help is via 877-440-9758 for Member Services. If you think this information is inaccurate or know of other ways to contact Family Mobile please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Family Mobile.

What is GetHuman's Relationship to Family Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Family Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about Family Mobile, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Family Mobile Customer Service article.
Family Mobile Customer Service

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