Why does GetHuman build free tools for customers?
Addressing customer service issues can be a long and painful process for the average consumer. GetHuman was started over 10 years ago with a simple mission: to share the best tools and information amongst consumers everywhere to make getting support from companies like Dominion Virginia Power a bit easier. The first free information that we catalogued was the path through the phone menu maze that gets you to a real person the fastest. This small but useful piece of information triggered a quiet revolution amongst customers that resulted in the website you are seeing today. Today, GetHuman supplies millions of useful facts and hints to customers that help save time, and has built sophisticated tools with the same aim. Tools like our robot that can navigate the phone maze and listen on hold for you so that you don't have to and our free web-based dialer cost GetHuman money, but we provide them to you, the consumer, free of charge and show ads on our website to defray the costs of those phone calls we make for you. To date, GetHuman has helped over 120 million customers saving over 3 billion minutes of their time and an immeasurable amount of frustration. We hope we can help you, too.