Delta Airlines Phone Number

Call Delta Airlines customer service faster with GetHuman

  • Calls Delta Airlines's Customer Service department
  • The average hold time is 21m
  • Hours are 24 hours, 7 days
  • The best time to call is 7:15pm
  • Popular issues for this call center: Change Booking, Cancelled Flight, Flight Inquiry, Special Request, and Baggage Problem.
  • Reach a live Delta Airlines agent: Keep pressing 0 OR tell the voice prompt "Give me options" and then press 0
  • What you hear when you call: If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

What to expect when you call

Heard when the phone system first answers
"Hi. Thank you for calling Delta Airlines. We are experiencing high call volume at this time. And as a result, you may long waits. If you are not traveling in the next seventy two hours, please manage your trip via delta dot com or the Fly Delta app or contact us at a later date. To get you to the right"
Excerpt from a call with Delta Airlines
Tuesday, January 30, 2024 1:35 AM
They may ask you to enter information with the dial pad
"Hi. Thank you for calling Delta Airlines. To get you to the right place to find your reservation, please say enter your SkyMiles number."
Excerpt from a call with Delta Airlines
Sunday, January 7, 2024 9:15 PM
They may ask you to say or enter information
"Hi. Thank you for calling Delta Air Lines.
To get you to the right place, what can I help you with today?
Which would you like to do? You can say check the balance of my e credit, check the status of please say check the balance of my e credit, refund status."
Excerpt from a call with Delta Airlines
Tuesday, January 2, 2024 3:56 AM
The first phone menu
"Hi. Thank you for calling Delta Air Lines. To get you to the right place, what can I help you with today? Sorry. I didn't get what you said. You can say things like plan a trip, change my reservation, or upgrade the seat on my flight. Sorry. I'm having trouble understanding you. To get you to the right place, please choose from the following options.
Press one to plan a trip.
Press two to change your reservation.
Reservation. Press three for refunds.
Press four for baggage, or press five for other."
Excerpt from a call with Delta Airlines
Thursday, March 21, 2024 6:03 PM

The Editor's Notes on Delta Airlines's Phone-Based Customer Care

Mar 21, 2024

Delta Airlines is a major international airline. With over 5,400 flights per day, it isn't surprising that Delta gets a lot of calls to its customer service departments.

Why Do People Call Delta Customer Support?

People call Delta customer support for a range of reasons, including:

  • Booking, making changes to or canceling flight reservations
  • Flight rebooking
  • Website technical support
  • Baggage claim issues, including lost and damaged baggage queries
  • Looking for lost property
  • Questions about flight policies, such as the cost of checked baggage
  • Making arrangements for people with special needs, children traveling alone, or traveling with pets
  • Questions about SkyMiles, Delta's frequent-flyer program
  • Complaints about service from Delta employees
  • Questions about flight times, schedules and delays
  • Billing issues

Best Practices for Calling Delta Customer Service

Here are some tips for having a successful customer service call with Delta:

  • Delta has several divisions, each with its own customer service number. Check the Delta website to ensure that you have the right number for your concern.
  • Ensure that you have information relevant to your situation handy. This might include a calendar, preferred travel dates and times, your ticket confirmation number, SkyMiles number, credit card billing statements, baggage claim numbers or any correspondence between you and Delta regarding your situation.
  • Keep pen and paper at the ready so that you can take notes during your call.

How do Consumers Feel About Calling Delta Customer Service?

Many customers are happy with Delta's customer service and report satisfaction with the way that its phone-based agents handle questions and concerns. Still, there are other customers who have had negative experiences with Delta customer support.

One particular concern that arises is when Delta codeshares flight's with other airlines. This means that a person books a ticket with Delta but the flight is operated by another airline. In these cases, problems and issues with the flight itself can be difficult to sort out.

Some customers also complain about a lack of follow-through on Delta's part: A gate agent or customer service representative may claim that compensation is on its way and then it never seems to arrive. Some customers have to make repeated contacts to deal with the situation, or may even have to involve third-party advocates to get a resolution.

What Kind of Issues can Delta Customer Service Representative Resolve?

A Delta telephone customer service representative can resolve many issues, including the sale of tickets, canceling and changing tickets, rebooking customers, investigating billing issues, assisting with special needs and flight requests, and escalating inquiries as appropriate.

What Can't Be Resolved With a Call to Delta Customer Service?

Delta customer service cannot address lost and found issues if your item was lost outside a plane or gate. In such cases, you would need to contact the airport or, if the item was lost in security, the TSA to file or follow-up on a claim.

Customer support also can't assist when a passenger does not have appropriate identification to fly: Issues around passports and government-issued IDs should be resolved before arriving at the airport.

What Should You Do If You Have an Unsuccessful Call with Delta?

Sometimes, customer service calls don't go the way you want them to. If you hang up the phone with Delta customer service and feel as though you didn't get anything resolved, don't fret. There are other ways to address your issue.

  • The first thing that you should do is review the notes you took during your call. This information can be helpful when you get back in touch with Delta. If you don't have any notes, jot down what you remember from your encounter with a Delta customer support representative.
  • Next, call Delta back. Politely explain your concern to the next representative and note what happened on your first call. The next person you speak to may have more time on the job or better training and might be able to help you.
  • If contacting by Delta seems to not be working, try getting in touch some other way. Delta allows you to email customer service directly from its website. You can also send Delta a message through its Twitter account. The advantage to both these options is that you'll have a transcript of your communication, which is often useful if you have to escalate your case to management or a third party.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Delta Airlines Customer Phone Number 800-221-1212 - Stats

Phone number to dial800-221-1212
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial7:15pm
Average wait21 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter, email, facebook, chat
Quality of communication70%
Quality of help75%
Customer votes6,629
Information last updatedSun Mar 24 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Delta Airlines's Best Toll-Free/800 Customer Phone Number

This is Delta Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delta Airlines agent. This phone number is Delta Airlines's Best Phone Number because 174,930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-1212 include Change Booking, Cancelled Flight, Flight Inquiry, Special Request, Baggage Problem and other customer service issues. The Delta Airlines call center that you call into has employees from Minnesota, Georgia, Ohio, Utah, Florida, Texas and is open 24 hours, 7 days according to customers. In total, Delta Airlines has 11 phone numbers. It's not always clear what is the best way to talk to Delta Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Delta Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Delta Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

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Beyond the Phone Number

There are other ways to get in touch with Delta Airlines, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Delta Airlines Customer Service page for more information.
Delta Airlines Customer Service

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