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We're guiding and following up with this DirecTV customer.

I keep getting a message to download Directv Chat after I have downloaded it. I was chatting earl...

DirecTV

Customer service issue
Reported by GetHuman-curtisvt
Feb 14th, 2018 - 11d ago
First: items GetHuman-curtisvt may need along the way
Account phone number
Billing address
PIN or password on the account
Name on account
Unfortunately, we don't know GetHuman-curtisvt's next move.
At this time, we haven't been able to find an effective way to address DirecTV issues like this. Our research team has already been notified, and we will reach out to GetHuman-curtisvt if we find a good way to resolve the problem in the next week.
Timeline
GetHuman-curtisvt started working on this issue
Feb 14th 4:40am
GetHuman-curtisvt indicated the issue is not fixed yet.
Feb 14th 1:45pm
GetHuman-curtisvt indicated the issue is not fixed yet.
Feb 14th 1:52pm