Please press one, and we will send you a direct link to our website at g e appliances dot com slash support where you can get answers to your GE appliance questions, schedule service, order parts, and more. Please enter the ten digit phone number you would like us to send the text message to."
Welcome to the GE Appliances answer center. To ensure quality, all calls are recorded. By giving or confirming your phone number, you can say to us calling or texting you."
Contacting GE Appliances for repairs over the phone really isn't very effective, and if you try to do so on the weekend, it's almost completely ineffective. GE appears to prefer that people use their website over the phone when getting assistance with their appliances, as it pushes the website at every opportunity and doesn't allow any way to leave a message or interact with the automated system.
The one thing that the automated system does allow you to do is request a link to get to the website. If you do, the system asks you to enter your phone number where you want the link sent. Once you do, the system will send you the link and hang up after that. The link does work as intended, and if you have a smart device, you can even scan the serial tag and go straight to the website to get direct assistance with your appliance.
The link is also helpful for people who don't have easy access to the internet, as it offers appliance manuals, maintenance videos and ways to schedule service. Given that not everyone has easy access to the internet, this is a strong option for people who need appliance help outside of the Monday through Friday schedule and call on weekends.
If you do call on a weekend, you won't have any luck in getting through. The phone lines are only operational from 8 a.m. to 7 p.m. Eastern on Monday through Friday, and if you call outside of those times, you're only able to interact with the automated system and request a link to online services. If you try to interact with the automated system and don't request a link to online services, the system will automatically hang up. You have about five seconds to press 1 and get a link before the system hangs up and ends your call.
Overall, I don't love that GE makes it impossible to get assistance on the weekend, given how many people have trouble getting time to call until they get free time on the weekends. However, by offering a link to the support site, it's much easier for people who don't have easy access to reliable internet to get assistance. Most people do have a cell phone or can at least ask someone who does have a cell phone, which allows them to easily get connected. The system also doesn't assume that someone wants the link sent to the number they're calling from, which can help if they have a landline phone.
Based on this, I'd make sure that I was calling between Monday and Friday, but otherwise, I would feel comfortable using this number to get assistance.
This is GE Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GE Appliances agent. This phone number is GE Appliances's best phone number because 10,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-626-2005 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call GE Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GE Appliances has 5 phone numbers. It's not always clear what is the best way to talk to GE Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GE Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GE Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.