How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blackberry phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 then 1
Below are some clips we've found from Blackberry's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling BlackBerry.
The most secure mobility solutions provider.
Please select from the following options to best direct your call. For sales support, please press one.
For technical support, please press two."
Excerpt from a call with Blackberry
Wednesday, April 3, 2024 12:11 PM
After you press 1
"For ad hoc products and services, please press five.
For QNX and IoT products and services, please press six.
For general inquiries, please press three.
For enterprise products and services, including the BlackBerry Enterprise Mobility Suite, BlackBerry Unified Endpoint Manager, BBM Enterprise, Blackberry Professional Services, Blackberry Workspaces, technical support renewals, and more, please press one."
Excerpt from a call with Blackberry
Wednesday, April 3, 2024 12:11 PM
What are the hours and when should I call?
Blackberry operates the call center for this 877-255-2377 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,454 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blackberry phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blackberry staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blackberry is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 1,454 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Blackberry is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Blackberry number, but it is also the day with the shortest hold times.
Why call this Blackberry number?
Below is a sample of recent calls to Blackberry, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with system update: "My employees need help reloading Outlook and adding Azure product key after a system update on their BlackBerry devices."
- From a call lasting 3m 40s , Mar 18, 2024 4:20 PM
More Ways to Contact Blackberry Customer Service
There are of course other ways to contact Blackberry customer service besides the phone. Below we list the best ones, by medium.
Blackberry, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Blackberry customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blackberry's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blackberry agent. This phone number is Blackberry's best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-255-2377 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Blackberry first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Blackberry has 2 phone numbers. It's not always clear what is the best way to talk to Blackberry representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blackberry. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blackberry. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.