Allstate Customer Service

Calling Allstate to set up a customer service call leads to a highly responsive callback system from the team, even if the system isn't initially set up for you to get assistance right away. When you call, you're asked for the reason for your call, allowing you to choose things such as renewing your policy, getting roadside assistance or starting up a new policy.

When you opt to start a new policy, the system will take you through the basics of setting up a policy, such as asking you what zip code you're going to want to get coverage in. Once you've set all that up, the system will either patch you through to the next available representative or have you set up a callback from Allstate to have a representative speak with you.

If you choose the callback option, you're supposed to provide your name so that the team knows who they're dealing with before they call you back. Even if you don't record your name, the system will still set you up to get a callback, and Allstate's representatives are good about giving a call back when the time comes. I was told my wait would be 20 minutes for a callback, and sure enough, I did receive a call at the end of that time period.

I decided to see if they would try to call back if I didn't answer, and they did exactly that. The company called three times to try to continue the conversation, which I did not do because I did not wish to provide personal information on a quote I did not need. After the third callback attempt, the system drops you from your place in line and forces you to have to call again in order to get customer service.

Overall, I thought the automated system was well set up, even if the attempts to call back were a tad excessive. I didn't have any issues getting through the system, and I was able to get myself set up to get helpful information from the time that I received a call back. I didn't expect to get full information over the phone, especially without actually holding an Allstate policy, but having a way to contact people you need for basic questions makes a real difference and made it much easier to handle.

Setting up the callback program was also a great idea for this number. Given how long lines can get, it's nice to have a callback setup in place so that you don't have to spend all day waiting on hold. This is becoming a more common feature, and it's easy to see why, as it helps cut back on wait times. Based on this, I would absolutely use this number if I needed assistance from Allstate.