Agoda Customer Service

Phone Number & Contact Information

866-656-8207
Toll-free·Calls Customer Service·Most popular Agoda number
Q:How do I get a live human at Agoda?
A:Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)
Q:Does Agoda offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 1 minute and 3 seconds. The longest hold times are on Thursday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesemail

More Agoda Customer Phone Numbers

+44 20 3027 7900 - Customer Service
Calling this Agoda number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Agoda phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)
Below are some clips we've found from Agoda's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Agoda dot com.
For English, please press one.
Please enter your GoTo booking ID followed by the star key."
Excerpt from a call with Agoda
Thursday, April 11, 2024 4:03 AM

What are the hours and when should I call?

Agoda operates the call center for this 866-656-8207 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,273 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Agoda phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Agoda staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Agoda is Tuesday. The most busy day to call is Monday, which averages 4% more phone calls by comparison. Again, this is based on a sample of 1,273 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday, which is 449% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
The best time to call
In summation, the best day to call Agoda is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Agoda staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this Agoda number?

Below is a sample of recent calls to Agoda, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting phone call assistance: "Can you call my number because my Wi Fi has a poor connection."
- From a call lasting 4m 5s , Apr 17, 2024 3:43 AM
Missing booking confirmation: "I already booked the flight ticket but didn't receive any emails from Agoda."
- From a call lasting 17m 45s , Apr 16, 2024 2:41 PM
Assistance with flight check-in: "I didn't get the verification for check-in the flight and I didn't get the email."
- From a call lasting 8m 47s , Apr 16, 2024 2:28 PM
Updating contact information: "Can you direct my phone to call my number because later on, my signal will be disabled?"
- From a call lasting 5m , Apr 16, 2024 12:50 PM
Requesting flight booking details: "Can you give me the flight booking number for Cebu to F Point?"
- From a call lasting 20m 1s , Apr 16, 2024 10:58 AM
Flight rescheduling assistance: "This is regarding a flight from Iloilo to Manila, supposed to depart on the twenty-first, but currently delayed for around two hours."
- From a call lasting 12m 22s , Apr 14, 2024 10:13 AM
Urgent booking confirmation needed: "Is this booking confirmed or not? My friend is arriving in a few minutes and needs the reservation details."
- From a call lasting 10m 36s , Apr 11, 2024 4:03 AM
Unauthorized charges: "I have been charged eleven times in the last three days by Agoda while I've never used Agoda for anything."
- From a call lasting 6m 41s , Apr 10, 2024 4:18 PM
App update for booking activity: "I would like to have an app update with regards to my booking activity."
- From a call lasting 2m 18s , Apr 10, 2024 12:34 PM
Payment link not working: "We had not received the payment link and the link is saying it has expired and can no longer be used for payment."
- From a call lasting 33m 59s , Apr 10, 2024 10:13 AM

My Experience Calling 866-656-8207

Feb 12, 2024

Calling this number ran into some problems, as the customer service representative didn't seem to understand what I was saying and the call ran into technical difficulties. When I called, I was told that I needed to have a booking ID and provide it to get assistance. However, I discovered that this is actually optional, as this is a faux chokepoint that you can get past with some patience.

When I was asked to give my booking ID, I was asked twice before the system recognized my entries as invalid and put me through to a representative. Once I hit this step, I was quickly put through to a representative, who asked how she could help me.

I explained that I was new to using Agoda and wanted to know what deals were available on the site for my travel. She asked me for my booking ID, and I told her that I did not have one. I then stated again that I was a potential new customer using Agoda for the first time and wanted to know what deals were available and how I could find them.

The representative seemed initially confused and started to explain that Agoda was meant to provide deals to customers from around the world before she started to turn toward how I could find deals myself. As she started to go over some of the programs that Agoda had and could offer me, she suddenly stopped talking.

I couldn't find any kind of explanation for why she would have stopped talking until I checked my phone and discovered the the call had been lost during her explanation. At that point, I chose to wait to see if I would get a call back, as similar phone numbers often do call back by using the information that they'd gleaned from having you call in.

No such call ever came; I was simply expected to call back and start going through the process again if I wanted more help. As I didn't, I chose not to make another attempt to talk with someone.

Overall, I thought there were a couple of positives, notably the fact that the chokepoint could be worked around and that the representative seemed ready to offer help when asked. However, the fact that I got hung up on and didn't get any kind of call back was really surprising for me. I also wasn't impressed that the representative didn't seem to understand what I was saying until explaining multiple times.

Overall, I wouldn't use this number to get customer service; it seems that the website offers more information and assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Agoda Customer Service

There are of course other ways to contact Agoda customer service besides the phone. Below we list the best ones, by medium.
Email
customerservice@agoda.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Agoda will reply our your email.
Agoda's website
https://www.agoda.com/info/contact.html - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Agoda customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Agoda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Agoda agent. This phone number is Agoda's best phone number because 166,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Complaint About My Stay, Problem With a Payment, Make a Correction to a Booking, Promo Code Won't Load and other customer service issues. The Agoda call center that you call into has employees from California, Philippines and is open Mon-Fri 9am-5pm ET according to customers. In total, Agoda has 2 phone numbers. It's not always clear what is the best way to talk to Agoda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Agoda. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Agoda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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