WaitroseFAQ client

We're sorry to hear that you're having trouble accessing your vouchers. While vouchers should normally arrive each Wednesday, occasionally, there may be delays or technical issues. If you're using the Waitrose app, please ensure it's the latest version and try refreshing your account. If you're accessing your vouchers through email, check your spam or junk folder. If, after taking these steps, you're still unable to locate your vouchers, it could be a temporary issue that will be resolved soon. Remember that if you have the myWaitrose card registered with your account, you will continue to receive all benefits even without the vouchers.

We're sorry to hear about this issue. If Schweppes tonic was on offer at 2 boxes for £8 and you bought four, then ordinarily you would indeed be charged £16, not £23. It seems like there may have been a billing error. We would recommend checking your receipt or order confirmation to ensure the purchase was recorded correctly. If this still seems incorrect, please bring it to the attention of a store manager or reach out to our customer service. We apologize for any inconvenience this may have caused and appreciate your understanding.