DHGate.comFAQ client

We're sorry to hear that you're having trouble with your account. When an account is closed for security reasons, it often means that DHGate.com detected potentially fraudulent activity. Rest assured that they are likely trying to protect your account details and personal information. You may need to provide verification to DHGate.com to get your account reinstated, such as confirming your identity, proof of address or verifying payment. We advise to check if you've received an email from DHGate.com explaining the situation or possible steps to restore your account. Your patience and understanding will be highly appreciated during this process.

If DHGate.com has closed your account due to safety concerns, it is usually a measure to protect both the users and the platform from potential fraudulent activities. They may need to verify certain information related to your account. This could be because of suspicious activity or in some cases, it could be an error. You may need to contact DHGate.com directly to rectify the issue. There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear about this. DHGate values the security of its users and hence may temporarily close accounts if it suspends suspicious activities for safety reasons. If your account was closed, it's crucial to get in touch with DHGate's customer service directly. They'll help verify your identity and rectify any issues that may have led to the account closure. Since you're already on the FAQ page, the link to the most up-to-date contact information is available here. Do not worry about the orders placed and paid for, they should still be processed as per normal even if your account is temporarily closed.

Nous comprenons que c'est frustrant. Il se peut que votre compte ait été temporairement bloqué pour des raisons de sécurité. Cela peut être dû à une activité inhabituelle, par exemple beaucoup de commandes en peu de temps. DHGate.com prend très au sérieux la sécurité de ses clients. Ils veulent s'assurer que c'est bien vous qui utilisez votre compte. Assurez-vous que toutes vos informations sont à jour et correctes. Si le problème persiste, il y a un lien vers les informations de contact les plus à jour ici même sur cette page que vous consultez pour obtenir une aide supplémentaire.

We're sorry to hear that your account has been closed following a purchase. DHGate.com has several measures in place to protect its users, and sometimes accounts might be closed due to suspicious activity or if verification information is required. We recommend you to check your registered email for any communication from DHGate about this issue. Alternatively, you could try resolving this by logging in and following any prompts or instructions. Be assured, if your account was closed by mistake, the issue will be corrected.